Search Content


Content Categories




Defining Twitter


Over the holiday break I spent my time visiting with family and old friends. The trip was an eye opener for me as I realized the things we write about on Microblink were completely foreign to them. This does not just include my parents, aunts and...
Read more about Defining Twitter...

CRM and improving order fulfillment...


As I’ve touched on in previous posts, the art of getting value out of CRM is to embed key business processes within the technology. While a lot of attention gets paid to sales and marketing processes, ‘downstream’ areas, such as order fulfilment,...
Read more about CRM and improving order fulfillment......

Listening to Google Health users


At Google, we believe that consumers should have convenient and secure access to all their health data so that they can be better informed and be more involved in their care. Recently, a data-savvy patient known as e-Patient Dave blogged about data...
Read more about Listening to Google Health users...

An Interview with author and MX Speaker Scott Ber


I recently had a chance to speak with Scott Berkun — designer, author, contrarian and MX 2009 conference speaker about something that has interested me for a long time, but we don’t generally talk about in the design community: failure. We build...
Read more about An Interview with author and MX Speaker Scott Berkun...

From the Pacific Crest On-Demand Conference


Last Thursday we had the pleasure of participating in the 3rd Annual Pacific Crest On-Demand Conference, the kickoff to Pacific Crest's Emerging Technology Summit. Salesforce.com CEO Marc Benioff invited us on stage during his keynote to...
Read more about From the Pacific Crest On-Demand Conference...

Write Your Own IM Bot in 5 Minutes


IM Tutorial: Learn how to create an IM bot for Google Talk, Yahoo! Messenger, AOL AIM and other instant messaging...
Read more about Write Your Own IM Bot in 5 Minutes...