Search Content


Content Categories



Choosing the location for your employee performance review

In real estate the catch phrase is location, location, location. This is also true for your employee performance review.

One of the first things you need to consider is the location where you will be holding your review. Performance reviews need to be held somewhere where your conversation will not be overheard by other team members. You also need to have somewhere where other team members can't peer into the room to "watch how it is going".

Effective reviews can't be held over your front counter if customers are likely to walk in, out in the tea room if other team members are around or even outside standing in the parking lot. You need a location where you can sit down together and discuss in a safe, quiet and calm environment the employee's performance.

In many businesses this will mean that the local coffee shop becomes your performance review office - as you may not have enough privacy within your workplace.

If this is your situation, try and pick a time either when the coffee shop just opens or is about 2 hours from closing rather than in the busiest time of the day. You want to be able to hear each other and not be bumped by other people!

In terms of seating, if you are worried at all about how your employee may react (they may burst into tears for example) seat them in a way that their privacy and dignity is retained. This may mean they face away from other people or you sit in a booth rather than a central table.

Meeting over a coffee will also help break the ice between you both as you both have something to do if emotions run high (drink your coffee, organise a water etc).

One last word - if you host the
employee performance review off site you get to pick up the tab for the coffee!

Until next time

Ingrid

Related Online CRM Articles

Search experiments, large and small


In my previous post, I described the components of your web search experience and the principles behind creating a great search experience. There are complex algorithms underlying simple features such as spelling correction and the two line snippets...

Read more about Search experiments, large and small...

Seven Deadly Customer-Survey Sins


Presented here, in abridged form is the list of things to avoid if you want to generate positive and useful results without ruining your relationship with your customer or worse yet, generating a wealth of data with no practical use or way of...

Read more about Seven Deadly Customer-Survey Sins...